Shortly after placing your order, you will receive an order confirmation e-mail. This means that we have received your order in our system. Once the order has been processed, you will receive a second email to confirm the order has been shipped.
Where do you ship to?
Orders can be shipped anywhere within the USA. However shipping times vary.
How much is shipping?
We offer FREE shipping on all orders within the USA (48 states).
What are your delivery times?
Once shipped, you can expect delivery within 2 business days. We usually ship orders the same business day if it comes in before 2 pm Eastern time. Orders placed late Friday and on the weekend ship out on Monday.
Do you charge handling fees?
We dislike returns more than you do, so we make sure each one of our products is top-of-the-line exquisite quality. What we dislike even more than returns are companies that don’t stand by their products and don't treat their customers with respect when there happens to be an issue. Rest assured, we’re reasonable people and our goal is to make your HammockSky.com experience a great (and relaxing) one. Everyone appreciates a fair and clear return policy, here's ours:
We are proud of the durable materials and quality craftsmanship in all our products and guarantee them from manufacturer defects for a period of 1 year (unless otherwise stated). This is assuming normal use. In the case of a manufacturer defect, we will take care of all costs incurred, including return shipping.
Customer Satisfaction Policy
We strive for total customer satisfaction and want you to be completely happy with your purchase! If you wish to return or exchange a product, please contact us within 30 days of receipt of your order. Products must be returned in new, unused, resalable condition and in their original packaging (with the exception of a return due to a manufacturer defect).
How do I return a product?
Please contact firstname.lastname@example.org with the following details:
We will get back to you promptly with further details for the return.